3 Secrets of Great Fundraisers

You know who they are.  

The fundraiser who makes it look easy.  Getting the big gifts.  Loving their job.  Always smiling.  At the cocktail party they’re surrounded by all the donors you want to know.  From across the room it almost looks like donors are rushing them like shoppers at a black Friday sale.  What’s their secret?  

Today is your lucky day.  Buckle up, buttercup!  I’m spilling the beans.  I’m ALSO giving you 10 rapport-building discovery questions to turn you into a great conversationalist AND reap you unforgettable nuggets of wisdom about your donors that if used properly can deepen your relationship with them in a matter of minutes.  Too good to be true?  Try me!

3 Things The Best Fundraisers Do Differently

#1 They know it’s not about them (or the organization).  It’s about the donor.  
They don’t start a conversation with “I have important updates!”  They don’t dominate a conversation by talking about themselves or the organization.  In real life we get sidetracked with all the great things we want to tell our donors and it’s easy to forget that the heart of our communication should be the exact opposite.  Donors give for their reasons, not ours and the more you find out about their passions and interests the better you can craft an ask.  

#2 They are intensely curious people who genuinely care.
They have a knack for remembering seemingly innocuous details about a person’s life.  They are genuinely curious about what matters most to their donors and they don’t hesitate to celebrate and honor it.   

#3 They ask the great questions and quickly build rapport.
Great fundraisers recognize that time with donors is a precious commodity and they make every second count by being prepared with great questions to build rapport and deepen the relationship.  I could talk all day (and sometimes do when people hire me to lead a custom training or board retreat!)  about how to do great discovery with a donor.  Here’s a few of my favorite discovery questions PLUS some “depth charge” bonus questions to quickly build rapport.   

1.    What motivated you to make your first gift to us?
2.   What is the most satisfying philanthropic gift you ever made and why?
3.   Of all the great agencies you’re involved with, who does the best job of keeping you involved?  How?
4.   What legacy do you most want your giving to have in the world?
5.   What do you love about what you do?

Bonus questions “depth charge” questions
6.    Which do you wish you had more of…time or money?  What would you do with it if you got it?  
7.     What makes you happy despite anything?
8.    What is something new you’d like to try or learn?  
9.    What mistake or failure in your life taught you the most?
10.   What was the hardest choice you ever had to make?  
  
These discovery tips are a SNEAK PEEK of the goodies my students will be getting in my new course, coming soon, Makeover My Fundraising.  Join the VIP waitlist and you'll get 20% off if you  decide to sign up.  Want more help with discovery?  I got your back.  This discovery guide is loaded with all the soft skills, tips and scripts you need to nail discovery.  

Stay classy,
Rachel

Cheat Sheet to Get Your Board Fundraising

Most organizations I meet are frustrated with their board.  Hey, I hear you.  I was frustrated with my board too. How can you make it better?  Here’s 6 tips to give your board a fundraising makeover:  

#1 Remember they’re volunteers.  You are paid to do this work.  And you’re an expert at it.  But your board members are busy people with full time jobs and family obligations.  This means they’ll never be the expert you are.  They’re going to need your help and guidance.  Moreover, they need you to keep them motivated.  Do you know what motivates them?

#2 Set the right expectations.  You wouldn’t hire someone to work for you without explaining the job and how their performance will be evaluated.  What do you do if your whole board has the wrong expectations?  Can they be saved?  Yes.  You’ll need the board chair on board.  Hiring outside expertise for some board training will also work wonders.   

#3 Frame fundraising correctly.  I often see resentment between staff and boards over the board’s lack of participation in fundraising.  My advice?  Start with the need and case for support.  Don’t lead with the task you want them to do, i.e. sell tables, or name the prospects they know on our list.       

#4 Offer different ways to support fundraising.  You likely have some board members who are introverts and others who are extroverts.  Different activities will appeal to each of them.  Approaching everyone with a “one size fits all” expectation will frustrate some of your board members.  This can frustrate other board members and most certainly staff.  Get 10 ways board members can support fundraising in this guide, The Board Member’s Guide to Fundraising.

#5 Remember that fundraising is staff led.  Your board members are not going to wake up tomorrow and start soliciting donors.  You have to mobilize them, coach them and provide  support.   

#6 Manage up.  Supporting and leading a group of volunteers is seriously tricky business.  You need to excel at leading without authority, also known as “managing up”.  This means flexing your communication style, putting yourself in another person’s shoes, and being a proactive communicator. 

Want more help?  Enjoy this free webinar, "The One Hour Board Makeover".

Stay classy,

Rachel

5 Secrets of Great Fundraisers

This originally appeared as a guest blog post on Guidestar.

You know who they are.  The fundraiser who makes it look easy.  She nails the big gifts.  Loves her job.  He always seems to be grinning ear to ear.  At the cocktail party they’re surrounded by all the donors you want to get to know.  What’s their secret?

Truth be told, great fundraisers do things differently.   Here’s 5 things that set them apart:

1. They know exactly where they can turn the greatest fundraising profit and are laser focused on it. Great fundraisers know that the highest ROI comes from major gift fundraising.   They keep their eyes on the prize.  They don’t let themselves get distracted.  They’d never compromise a larger ask for a short term gain, such as a table sponsorship at an event.
2. They set ask goals for the major donors in their portfolio. If you don’t know where you’re going any road will get you there.  A great fundraiser has thought critically to determine the  right ask goal for each donor in their portfolio and when the right time is to make the ask. This may be their single greatest strength because in doing this simple task they can push back should unrealistic goals be forced upon them.
3. They constantly mine their file. A great fundraiser knows the value of donors already giving to their organization and they make them feel it with fantastic stewardship.
4. They are intensely curious. They are endlessly fascinated by others.  They want to learn what your greatest passion is and what makes you tick.  This is what inspires them to ask amazing discovery questions.  Call them the last hopeless romantics but make no mistake - they’ll remember the smallest detail of your life and it’s that one detail that will one day win you over.
5. They are profoundly grateful.    For truly great fundraisers the glass is always half full.  They can’t see it any other way.  They are grateful to work for the cause they believe in and even more grateful for the opportunity to bring people closer to it.